Return and exchange

Terms of exchange and return

Article 9. According to the Law of Ukraine “On Protection of Consumer Rights”

Terms of exchange / return of goods of appropriate quality:

The consumer has the right to exchange or return non-food goods of proper quality from the seller from whom he was purchased, if the goods did not satisfy him in form, size, shape, color, size. The consumer has the right to exchange and return the goods of proper quality within fourteen days, not counting the day of purchase.

Exchange and return of good quality goods is made in the following cases:

If it was not used;
If its presentation is preserved;
If consumer properties, seals, labels are preserved;
When presenting a settlement document issued to the consumer along with the goods sold;
In the event of an exchange or return of goods of the proper quality purchased in the online store, the buyer pays for transportation services.